Risotto is an AI-native IT service management (ITSM) platform that resolves employee support requests end-to-end in Slack and Microsoft Teams. Rather than routing tickets to a queue, Risotto's AI agents fully resolve requests from intake to close: answering questions with cited responses from company knowledge bases, executing multi-step workflows, and automating identity and access management (IAM) with software access grants, approval chains, auto-revocation, and audit trails through identity providers such as Okta, Microsoft Entra, and Google Workspace. Risotto augments existing ticketing systems rather than replacing them, operating as an augmentation layer that syncs bidirectionally with Jira, Freshservice, ServiceNow, and Zendesk so teams keep their system of record with no rip and replace. A single support funnel extends the platform beyond IT to HR, finance, legal, and sales operations teams. Recent capabilities include AI-powered workflow generation from plain-English descriptions, workflow triggers, artifacts (AI-generated dynamic reporting pages), structured Slack forms, a service catalog, HRIS integrations, and a Tier 2 Assistant that supports human agents on escalated tickets. Risotto helps organizations auto-solve a majority of routine requests, cut resolution times from hours to seconds, and scale employee support without added headcount.